Contact Details

Email: [email protected]

Phone: 09 366 6666

Address: 52/691 Manukau Road, Royal Oak, Auckland

License status and conditions

We operate as a Financial Advice Provider under a license issued and regulated by the Financial Markets Authority in the name of Mortgage Allied Associates Limited (FSP708531) T/A Mortgage Alliance.

Nature and scope of financial advice

• Mortgages and personal lending
• Business lending
• Determining how much you can afford to borrow to purchase a property (within lenders affordability guidelines).
• Selecting an appropriate lender and mortgage structure.
• How to structure your repayments to pay off your mortgage sooner
• Structuring and refixing your current lending.
• KiwiSaver

We provide advice in relation to the following lending products:

• Mortgages
• Construction and Land Development
• Assets (including vehicle) Finance
• Personal Loans
• Top up
• Fixed rate rollovers
• Debt consolidation
• Business loans

We provide advice in relation to the following investment products:

• KiwiSaver

Our Financial Advisers provide financial advice about products from certain product providers are set out as below:

Lending product provider:

• ANZ
• ASB
• BNZ
• Westpac
• Kiwi Bank
• Bank of China
• ICBC
• AIA
• Heartland Bank
• The Cooperative Bank
• SBS
• Pepper Money
• First Mortgage Trust
• DBR
• Liberty
• Bluestone
• Avanti Finance
• General Finance
• Cressida Capital
• Basecorp Finance
• ASAP
• XCEDA
• Zagga
• Southern Cross Partner

However, we might source funding from other providers if needed.

KiwiSaver provider:

• Generate Kiwisaver
•  NZ Funds

 

Fees and expenses, or other amounts payable

Mortgage and lending planning fee

• We are usually remunerated by way of commission, by the providers of the loan products we recommend. However, if we consider the case is complicated and takes more time than we expected, we may also charge a fee. On occasion, some providers may not pay a commission. In this situation, we will charge a fee for our advice. The fee payable will be a reflection of the time required to obtain a loan approval for you. Where a fee will be payable for the advice, our adviser will agree the amount of the fee with you prior to obtaining a lending approval. This fee can be added to your loan amount and will be paid at the time your loan is advanced. The adviser fees are between 0.5% – 3% of loan amount.
• Where our advisers have obtained an approval from a lender who does pay commission, but you decide not to proceed with the loan, a fee of up to $1000 will be payable as remuneration for the time spent on getting an approval. This fee is payable within 7 days of you deciding not to proceed with an approval.

Mortgage and lending service fee

• Should you proceed with a loan implementation after advice from our adviser, and then repay or refinance your loan within three years of your loan being advanced, without giving our adviser the opportunity to assist you with a refinance, we may charge you a fee of up to $2500.

KiwiSaver Service Fee

No fees are payable by you for KiwiSaver advice. However, we may charge a fee for financial advice provided to a client, or if the client cancels policy within two years of inception. Specific fee information will be advised when the advice is provided.

Conflicts of interest and commissions or other incentives

 For mortgages and lending, we will receive commissions from some of the lenders we can provide recommendations for. If you proceed to implement lending with the lender recommended to you, the lender will pay a commission to our financial adviser. The amount of the commission is based on the amount of the lending; we receive commissions from the relevant lender if you take out a mortgage following our advice. The commissions are between <0.55% and 1%> of the value of the mortgage — the amount depends on which lender and what type of mortgage you decide to put in place. In addition, we receive a trail commission of between <0.15% and 0.2 %> of the outstanding balance each year we remain as your adviser. Specific remuneration will be advised to you when advice is provided.

From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.

To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our personalised recommendations are made on the basis of the client’s goals and circumstances, as advised to us. Our advisers complete regular training and learning relevant to their advice, which may include training on managing conflicts of interest and have a regular review of advice process completed by Financial Advice Provider.

For KiwiSaver, we will receive commission from the KiwiSaver providers that we recommend. If you decide to implement KiwiSaver scheme that we recommend, the KiwiSaver providers will pay a commission to us and/or the adviser who provides your advice. The commissions are between $40 – $300 depending on the value of the amount of your KiwiSaver. In addition, we receive a trail commission of between <0.15% and 0.25 %> of the outstanding balance each year we remain as your adviser. Specific remuneration will be advised to you when advice is provided.

Complaints and Dispute Resolution

If you have a complaint about our services, you need to tell us about it. You can contact our internal complaints service by phoning or emailing us as below contact details:

Director

Phone: 09 366 6666

Email: [email protected]

Address: 52/691 Manukau Road, Royal Oak, Auckland

Please set out the nature of your complaint, and the resolution you are seeking. We aim to acknowledge receipt of this within 24 hours. We will then record your complaint in our Complaints Register and investigate your complaint. We may want to meet with you to better understand your issues.

We will then investigate your complaint and provide a response to you within 7 working days of receiving your complaint. If we need more time to investigate your complaint, we’ll let you know.

If we cannot agree on a resolution you can refer your complaint to our external dispute resolution service. This service is independent and will cost you nothing and will assist us to resolve things with you.

Details of this service are:

Financial Dispute Resolution Scheme

Phone: 0508 337 337

Email: [email protected]

Our Duties

Our financial advisers are bound by the following duties under the Financial Markets Conduct Act 2013 to:

• meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code of Conduct), which form part of the wider regulatory regime for financial advice and ensure we have the expertise necessary to provide you with advice; and
• give priority to your interests by taking all reasonable steps to ensure that the advice given to you is not materially influenced by our own interests or the interests of any other person connected with the giving of advice; and
• exercise care, diligence, and skill that a prudent person engaged in the occupation of giving related financial advice would in the same circumstances; and
• meet the standards of ethical behavior, conduct, and client care set out in the Code of Conduct, to treat you as we should and to provide you with suitable advice.