Mortgage Allied Associates (MAA) is endeavouring to provide professional advice to our clients without any discrimination or compromise. We put our client at the heart of our business with our philosophy of customer first. All of our advisers are required to be well-trained and qualified. To ensure continuous improvements, we have comprehensive procedures to deal with complaints or disputes arising from our service.

If you have a complaint about a product or any part of our service, in the first instance we encourage you to discuss it with your adviser. You may contact your adviser either over the phone, by writing a letter, or by email.

If your adviser is unable to resolve your complaint, or if you do not wish to discuss the complaint with your adviser, please tell our internal complaints scheme so that our internal complaints scheme will be dedicated to fix the problem for you.

You may contact the internal complaints scheme by telephoning, emailing, or writing to:

Director  

Phone: 09 3666666

Email:[email protected]

Address: 52/691 Manukau Road, Royal Oak, Auckland 1023

If, at the end of this process, we still cannot reach on a resolution, you can contact the Financial Dispute Resolution Service (FDRS). The FDRS has been approved by the Minister of Consumer Affairs to provide an external and independent dispute resolution service to consumers with complaints about their financial service providers. This service will cost you nothing and will help us resolve any disagreements. You can contact at

Freephone: 0508 337 337

International callers: +64 4 381 5047

Post: Freepost 231075 PO Box 2272 Wellington 6140

Email: [email protected]

Website: https://fdrs.org.nz/

Your feedback is important to us, and it will help us maintain a good business relationship with you while continuously improving our service.